My Aurora
Ops view →
Step 1 of 5 · Find your vehicle

What's going on with your Aurora?

Enter your vehicle's VIN or registration and we'll pull up your coverage before you say another word.

Sample vehicle pre-filled so you can try the flow — clear it and type your own.

Good news first

🚙
2024 Tarn SUV VIN 6AUTA1F5RA210442 · 41,900 km
Covered under NEW-5 until Mar 2029

What kind of problem are you seeing? Pick the closest match.

Add a photo if you can

A photo of the dashboard, warning light or the area of concern helps us — and often means you skip a trip to the dealer just to look.

Dashboard
photo
Wider
angle
+ Add
another
👁 What we can see in your photo
    This is a first read to help us ask the right questions — a person reviews every case before anything is decided.

    Just two quick questions

    These take ten seconds and help us route this to the right place straight away.

    Is the warning light solid or flashing?
    Any unusual smell or sound with it?
    ⚠ Please read this before you continue

    A flashing light with an unusual smell or sound can mean it isn't safe to keep driving. We'd suggest limiting driving to what's necessary and parking safely until a technician has reviewed this — usually within 4 hours of you submitting.

    Review before you send it

    Vehicle2024 Tarn SUV
    ProblemWarning light
    Your description—
    Photos attached0
    Light behaviour—
    Smell or sound—
    ⚠ Flagged for priority review

    Based on your answers, this has been marked safety-priority. It goes straight to a technician rather than the general queue.

    ✓

    Got it — you're all set

    We'll keep you updated by SMS and email. No need to call.

    AT-2026-08421
    1
    ReceivedJust now
    2
    Reviewing what you sent usReading your photos and description
    3
    Confirming your coverageChecking this against your policy
    4
    A technician has been notifiedPriority review, target 4 business hours
    5
    We'll be in touchNext update by SMS or email
    You don't need to do anything else right now. If the light starts flashing or you notice a burning smell get stronger, stop driving and call roadside assistance on 1800 555 019.
    See how this is actually handled behind the scenes
    ✓Your report became claim AT-2026-08421 and moved straight into the same warranty chain used for dealer claims: entitlement, evidence, diagnosis, then a person, because it's safety-flagged.
    ✓Nothing gets paid, scheduled or closed without a technician looking at it first — this page just keeps you posted in plain language while that happens.
    ✓Curious what the technician's side of this looks like? Open the request management view →